Privacy Policy

1. Introduction

This Privacy Policy describes how Pinelands AI LLC ("we," "us," or "our") operating the QualRank brand ("QualRank," "Service," or "Platform") collects, uses, and protects your information when you use our AI model evaluation platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and profile information
• Evaluation Content: Prompts, test cases, and evaluation criteria you submit
• Usage Data: Your interactions with model comparisons and evaluation results
• Communication Data: Messages sent through our support channels

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Analytics: Pages visited, features used, time spent on platform
• Performance Data: Error logs, response times, and system diagnostics

3. How We Use Your Information

We use the collected information to:

• Provide Services: Process AI model evaluations and generate comparison reports
• Improve Platform: Analyze usage patterns to enhance features and performance
• Support Users: Respond to inquiries and provide technical assistance
• Security: Detect and prevent fraudulent activities and security threats
• Legal Compliance: Meet regulatory requirements and enforce our terms

4. AI Provider Data Sharing

Important: When you use QualRank to evaluate AI models, your prompts and evaluation content are transmitted to third-party AI providers (such as OpenAI, Anthropic, Google, etc.) to generate responses for comparison.

• Each AI provider has their own privacy policy and data handling practices
• We recommend reviewing the privacy policies of AI providers you choose to evaluate
• QualRank does not control how AI providers process or store your evaluation content
• Consider the sensitivity of your prompts when using our platform

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict authentication and authorization protocols
• Regular Audits: Ongoing security assessments and vulnerability testing
• Data Minimization: We collect only necessary information for service operation

6. Data Retention

• Account Data: Retained while your account is active
• Evaluation History: Stored for up to 2 years for service improvement
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Deletion Rights: You may request data deletion by contacting us

7. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• AI Providers: As necessary to provide evaluation services
• Service Providers: Trusted partners who assist in platform operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

8. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Decline certain data collection and processing

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions and preferences
• Analyze platform usage and performance
• Provide personalized features and recommendations

You can control cookie settings through your browser preferences.

10. Children's Privacy

QualRank is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. Your continued use of QualRank after changes constitutes acceptance of the updated policy.